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How Does Front Desk Upselling (FDU) Work on Oaky?

CS - Oaky avatar
Written by CS - Oaky
Updated over a week ago

How do I upsell using FDU?

To start upselling via Front Desk Upselling, go to your Oaky dashboard > Front Desk Upselling > Launch

👉 Once FDU is launched, you will be redirected to the Arrivals screen where you can look for and find arriving guests' reservations. We have censored the guest data on the below screenshot:

👉 If you select a guest reservation to upsell to, you will be redirected to the upselling screen where you can see the Guest Details, the available Room Upgrades and Services for upselling as well as any existing requested deals. If the guest requests an upsell at the front desk, you can add it using the "Take Deal".

  1. You can see the available deals for upselling under the Room Upgrades and Services section. For Room Upgrades, you can also see a label of how many units are left for upselling.

  2. Using the Language dropdown, you can change the language of the offers if you have enabled other languages and translated the deals in them. This way the guest can review the deals in their native language.
    💡 How to add and enable languages: Localisation

  3. On the right-hand side, you can view the Guest Details and their current room type.

  4. In the bottom right would be the space to reflect requested deals via front desk upselling by the guest.

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