You can now enable your reservation agents to start upselling earlier, with future bookings available up to 45 days in advance in Oaky's Front Desk Upselling (FDU) module. This new feature gives your team an early opportunity to offer tailored upgrades and services over the phone or via email, enhancing the overall guest experience.
Key Benefits:
Advance Upselling
With access to future bookings, your agents can search for guests using the FDU search bar and receive personalised upsell suggestions, offering upgrades and services to guests before they even arrive.Increased FDU Adoption Across Teams
Both your reservation and front desk teams can use Oaky’s FDU as a central hub to:Monitor team performance and track upselling activity.
Review progress, points, and commissions.
Reward agents for achieving sales milestones, fostering a motivated upsell culture.
Automated PMS Integration
Seamlessly integrated with your Property Management System (PMS), Oaky automates the process. Once a successful upsell is made, agents can log the details into Oaky, which automatically syncs with your PMS—eliminating the need for manual data entry.
Front Desk Benefits:
This feature also benefits your front desk team. They can review arriving guests in advance and prepare personalised suggestions for check-in, creating a smoother, more tailored guest experience. Building rapport at check-in boosts the likelihood of additional upsell opportunities.
With upsell performance fully tracked and recorded, your agents will be recognized and rewarded for their efforts, keeping them motivated and engaged in driving additional revenue for your property.