If you can't see a deal on the Front Desk Upselling interface, make sure that:
Upsell offers might have time-based restrictions (e.g., Early Check-In visible only before a certain date).
The 2-way connection between Oaky and the PMS is enabled and working.
This can be checked on the Oaky dashboard on the Hotel Settings > Integrations page by clicking on the name of the integration. If the Last Reservation Created/Updated columns are green and with a current date and if the "Get Reservations" toggle is enabled, the connection is enabled.
The deal is enabled on the 2-way connection and the deal is mapped with the PMS.
This can be checked on the Hotel Settings > Integrations page by clicking on the name of the integration and scrolling down. The toggle for Room Upgrades and Services is "ON" and both the Oaky Room Upgrade and Services are mapped to their corresponding products on the hotel PMS.
📚 Key Takeaways for Maximizing Upsell Visibility
Enable Early Check-In as an in-stay deal for arrival day visibility.
Adjust time-based visibility restrictions to align with property preferences.
Understand that upsells are unavailable during checkout due to PMS billing requirements. For more resources, visit the Oaky Integrations page in the Help Centre.
👉 Here is an example of how deals are enabled and mapped on the 2-way connection for a Mews integration on the Oaky dashboard:
