Want to make upselling something your team wants to do — not just has to do?
Gamify it - Gamification turns tasks into challenges, upgrades into wins, and everyday work into a shared goal the team can get behind.
Here’s how to bring that energy to your front desk 👇
Start With the Basics: Scoreboards & Trackers
The simplest form of gamification is visual progress.
Try:
A whiteboard behind the desk:
➤ “Room upgrades: 14/20 this week”A sticky note wall for each upsell made
A shared Google Sheet the team updates daily
Shift leader announcing totals after each check-in rush
🎯 This creates instant feedback — and momentum.
Add Friendly Competition
Make it light. Make it fun. Make it fair.
Ideas that work:
Top Performer of the Week → wins a coffee, snack, or just bragging rights
Most Creative Upsell Pitch → voted by the team
Biggest Deal of the Day → for high-ticket upgrades
🧠 Rotate the criteria weekly to keep it fresh (e.g., most early check-ins this week, most services sold next week).
Mix it Up With Mini Games
Here are some battle-tested formats:
Game Format | How It Works |
Upsell Bingo | Each box = a type of upsell. Complete a line = win! |
Beat Yesterday | Track if the team beats the previous day’s total |
Mystery Upsell Prize | One shift is chosen secretly. If it hits the goal → surprise reward |
Pass the Trophy | A small item passed to the person with the last upsell — whoever holds it at shift end gets a prize |
Celebrate Every Win — Loudly
Gamification only works if recognition is real and visible.
Ideas:
Bell at the desk for each upsell (yes, it works)
End-of-week “Upsell MVP” shoutout
Slack message with a gif + tag when someone closes a big deal
Celebration jar: €1 per upsell = team pizza when jar is full
Change the Game Every 2–3 Weeks
Avoid motivation fatigue by rotating themes:
Week 1–2: focus on room upgrades
Week 3–4: spotlight services (e.g., parking, early check-in)
Week 5–6: “pair pitch challenge” — team up and coach each other
New games = new energy.
Bonus: Let the Team Co-Create the Game
Want them to truly care? Ask:
“What kind of reward or challenge would excite you most this month?”
Let them design the leaderboard, the game, or the celebration.
Ownership = engagement.
Gamification isn’t about prizes — it’s about creating momentum, fun, and visibility.
When upselling feels like a game, it becomes a habit.
And habits = results.