You've been chosen as the FDU Champion — not just because you're great at your job, but because your team trusts you to lead.
This isn’t about selling.
It’s about showing your team what’s possible — and helping them win.
Here’s how to step into that role and make a big impact 👇
Your Mission as Champion
You’re here to:
Keep upselling top of mind every day
Help your team feel confident when offering upgrades and services
Turn small wins into big momentum
Work with your Oaky CSM to keep things running smoothly
Think of yourself as the coach, cheerleader, and lead strategist — all in one.
What Great Champions Do (and Why it Works)
Habit | Why it Matters |
🔁 Do a 2-minute daily reminder in team briefings | Keeps the team focused, even during busy check-ins |
Set and track weekly goals | Gives your team something to aim for — and beat |
Celebrate every upsell win | Motivation skyrockets when wins are visible |
Coach new or shy team members | Not everyone is confident at first — your support matters |
Share feedback with your CSM | Helps us improve and gives your team what they need faster |
What to Say in a Morning Briefing
“Let’s go for 3 room upgrades and 2 early check-ins today — they’re available and easy to pitch.”
“Yesterday we did 4 upgrades — amazing work, let’s beat that today!”
“Don’t forget: guests who arrive early are our best targets for a quick win.”
A little energy = a big difference at the desk.
You Don’t Have to Do It Alone
Team busy? Upsells flat? Unsure how to motivate someone?
Ping your Oaky contact — we’re here to back you up with tips, data, and ideas to help you lead.
💬 Final Thought:
You don’t have to be perfect.
You just need to show up consistently, lead by example, and remind your team that upselling is a game they can win.
We’ve got your back.