Connecting your Apaleo with Oaky is a simple process that will only take a few minutes.

Oaky imports all future bookings from Apaleo and modifies the reservation when a guest buys an extra. We receive new reservations, modifications, and cancellations in real-time.

When a Room Upgrade is chosen by a guest, the Room type is automatically modified in Apaleo by Oaky. The supplement is added as a package and a comment is added about the upgrade.

2-way room upgrade comment example in Apaleo:

Similarly, when a Service is requested by a guest, the corresponding package is automatically added to the reservation in Apaleo by Oaky and a comment is added to inform about the extra service.

The approved deals are then added to the invoice of the guest. Example below:

⚠️Limitation: Apaleo only supports the posting rhythms: on arrival date, on departure date, each day. This unfortunately means that Oaky cannot post specific dates for requests. Due to this, we recommend not enabling the Date confirmation for any of the Service deals enabled on the 2-way auto-approval.

The connection between Apaleo and the hotel and is generally done by the Oaky Onboarding team and there are no extra costs involved. The team will request from the hotel the Apaleo Hotel code, rate code and room upgrade package code, client ID and Client Secret at the hotel in order to establish the connection.

After the connection is established and Oaky is importing reservation data from the hotel via Apaleo, the 2-way connection of the integration can be enabled, configured and monitored on the Hotel Settings > Integrations page:

In case of any issues with the mapping of Oaky deals on the dashboard's Integration page, please refer to the following mapping rules:

Example: