We’ve deployed multiple fixes following the recent issue affecting deal management. Most functionality has been restored, and the system continues to stabilise.
That said, some users may still encounter limited issues with specific features. Below is a summary of the current known issues and temporary workarounds, where available.
Current Status
Core deal management functionality is operational
Remaining issues affect a subset of users and scenarios
Our engineering team is actively working on permanent fixes
Known Issues & Workarounds
1. Deal creation issue (translation-related)
Some users may experience issues when creating new deals while translation versions are enabled.
Temporary workaround:
Create a new deal using English (default language) only
Ensure that price and image are included (both are mandatory fields)
Save the deal
Once saved, update the additional translation/language versions if they are activated
2. Inactive service list showing empty offer titles
Inactive services may display an empty offer title in the service list.
What you can do:
The service can still be accessed, viewed, and edited via the vertical ellipsis (⋮) on the right-hand side of the list item
3. Request overview page not loading content
In some cases, the request overview page may not load content on first access.
Temporary workaround:
Refreshing the page should resolve the issue
4. Deal setup page becomes unresponsive when updating availability
In some cases, the deal setup page may become frozen or unresponsive when configuring the Availability such as unticking Weekly availability. This behaviour appears to affect specific deals only, rather than all deals.
From our initial investigation, only one availability type can be configured at a time — either Weekly availability or Seasonal availability. Our team is currently reviewing this behaviour.
Temporary workarounds:
Use specific dates instead of weekly availability
If the deal is only available on certain days of the week, you can avoid using Weekly availability.
As a workaround, select the specific dates the deal should be available across the full deal period. This avoids the need to tick or untick weekly availability and prevents the page from becoming unresponsive.
Update time slots before enabling seasonal availability
If you need to configure time slots for a deal:Disable Seasonal availability
Update the required time slots under Weekly availability
Re-enable Seasonal availability and complete the configuration
This allows time slots to be updated without triggering the issue.
5. Manually Approved On-Demand Upsell Requests Reverting to Pending (Now Resolved)
Some properties have experienced a scenario where manually approved On-Demand upsell requests briefly appeared as Approved/Processing and then reverted to Pending in Oaky — even though the package was successfully added to the PMS. This could cause repeated approval attempts and errors because the deal had already been updated in the PMS.
What was happening
When the hotelier approved an On-Demand upsell request in Oaky, the package was correctly posted to the reservation in the PMS.
However, due to a delay in updating the order status in Oaky’s system, the request could revert back to Pending.
This made it look as if the approval had not gone through, which could prompt additional approval attempts and trigger errors, since the package was already applied in the PMS.
Temporary workaround
If you have any requests that are still showing as Pending but have already been added to the PMS:
Go to Hotel settings > Integration and temporarily disable the 2-way Room Upgrade or 2-way Services integration (depending on the request type).
Navigate to the Request Overview page and approve the pending request again.
With the 2-way integration disabled, this will not trigger an update push to the PMS and will avoid errors.
Once the request shows as Approved in Oaky, return to Integration and re-enable the 2-way integration.
This workaround allows you to resolve the status in Oaky without causing duplicate PMS updates.
Permanent fix (released)
Our engineering team has deployed a fix to address the underlying cause of the delay in status updates. Going forward:
Once an On-Demand upsell request is approved in Oaky, it should be marked as Approved promptly and remain in that status.
Approved requests will no longer revert back to Pending after they’ve been added to the PMS.
Please note that this fix only applies to new requests and is not retroactive. Requests that were already in “Pending” before the fix will remain as such unless resolved using the workaround above.
What’s Next
We’re continuing to monitor system performance and are working toward permanent fixes for the issues listed above. This article will be updated as progress is made or when issues are fully resolved.
If you continue to experience problems or notice additional issues, please report them through chat or email support@oaky.com so our team can investigate promptly.
Thank you for your patience and understanding.