We’ve deployed multiple fixes following the recent issue affecting deal management. Most functionality has been restored, and the system continues to stabilise.
That said, some users may still encounter limited issues with specific features. Below is a summary of the current known issues and temporary workarounds, where available.
Current Status
Core deal management functionality is operational
Remaining issues affect a subset of users and scenarios
Our engineering team is actively working on permanent fixes
Known Issues & Workarounds
1. Deal creation issue (translation-related)
Some users may experience issues when creating new deals while translation versions are enabled.
Temporary workaround:
Create a new deal using English (default language) only
Ensure that price and image are included (both are mandatory fields)
Save the deal
Once saved, update the additional translation/language versions if they are activated
2. Inactive service list showing empty offer titles
Inactive services may display an empty offer title in the service list.
What you can do:
The service can still be accessed, viewed, and edited via the vertical ellipsis (⋮) on the right-hand side of the list item
3. Request overview page not loading content
In some cases, the request overview page may not load content on first access.
Temporary workaround:
Refreshing the page should resolve the issue
4. Deal setup page becomes unresponsive when updating availability
In some cases, the deal setup page may become frozen or unresponsive when configuring the Availability such as unticking Weekly availability. This behaviour appears to affect specific deals only, rather than all deals.
From our initial investigation, only one availability type can be configured at a time — either Weekly availability or Seasonal availability. Our team is currently reviewing this behaviour.
Temporary workarounds:
Use specific dates instead of weekly availability
If the deal is only available on certain days of the week, you can avoid using Weekly availability.
As a workaround, select the specific dates the deal should be available across the full deal period. This avoids the need to tick or untick weekly availability and prevents the page from becoming unresponsive.
Update time slots before enabling seasonal availability
If you need to configure time slots for a deal:Disable Seasonal availability
Update the required time slots under Weekly availability
Re-enable Seasonal availability and complete the configuration
This allows time slots to be updated without triggering the issue.
What’s Next
We’re continuing to monitor system performance and are working toward permanent fixes for the issues listed above. This article will be updated as progress is made or when issues are fully resolved.
If you continue to experience problems or notice additional issues, please report them through chat or email support@oaky.com so our team can investigate promptly.
Thank you for your patience and understanding.