Overview
This guide explains how to:
Configure Room Upgrade packages in Opera Cloud
Configure Service packages (e.g. breakfast, parking, spa, F&B)
Understand supported package configurations
Map Opera Cloud packages to Oaky deals
Room Upgrade Package Configuration
A dedicated Room Upgrade package is required for Oaky to post approved room upgrades back into Opera Cloud.
Create the Room Upgrade Package
Go to: Home → Finance → Rate Management → Package Codes → Package Code Configuration
Create a new package and configure the following settings.
General Settings
Amount:
0.00Sell Separate: ✔ Enabled
Tax Inclusive
✔ Tick Tax Inclusive if selling rates are inclusive of taxes
❌ Untick Tax Inclusive if selling rates are exclusive of taxes
Posting Attributes (Required)
Configure the posting attributes exactly as below:
Posting Type: Add to Rate – Separate Line
Calculation Rule: Per Room
Posting Rhythm: Post Every Night
Service Package Configuration
Service packages include add-ons such as breakfast, parking, spa services, or F&B offerings.
Create Service Packages
Navigate to:Home → Finance → Rate Management → Package Codes → Package Code Configuration
Create or update the packages you want to sell via Oaky.
Supported Service Package Settings
Oaky supports service packages with the following configuration:
Posting Type: Add to Rate – Separate Line (default)
Calculation Rule: Flat Rate or Per Room
Posting Rhythm: Post Every Night or Post on Certain Nights of the Week
Sell Separate: ✔ Enabled
💡 Example: For breakfast packages, use Flat Rate instead of Per Adult to ensure accurate pricing for Oaky and mapping.
Package Allowance (Add to Rate – Combined Line)
If your hotel uses package allowance (commonly for F&B packages):
Posting Type: Add to Rate – Combined Line
Calculation Rule / Posting Rhythm / Sell Separate: Same as above
⚠️ Important notes
Oaky must adjust settings at the integration level to support this setup
In rare cases, charges may not appear on the guest bill even if the package is posted
This is not an Oaky issue—Opera posts charges based on the transaction code linked to the package
Oaky only adds the package to the reservation and creates a note/trace/alert
📘 Refer to below Oracle documentation for package allowance configuration.
Supported Configuration
⚠️ Important Only packages with the following configuration are supported by Oaky:
Posting Type: Add to Rate – Separate Line / Add to Rate - Combined Line
Calculation Rule: Flat Rate or Per Room
Posting Rhythm: Post Every Night or Post on Certain Nights of the Week
Sell Separate: Enabled
Packages using other combinations will not appear in the Oaky dashboard.
📺 Video tutorial: Creating Packages in Opera Cloud
Group Packages (Package Groups)
Opera Cloud supports Group Packages, which consist of multiple products or services.
Important considerations when using Group Packages with Oaky:
Oaky works with a total package price only
Prices per individual product are not managed by Oaky
For single packages, Oaky may overwrite the price in Opera
⚠️ The total price in Opera Cloud and Oaky must always match. This is not automatically synced.
Note: In case the package (newly created) is not showing in the list for mapping, please reach out to us via chat to manual resync and retrieve the package from Opera Cloud.
Mapping Opera Cloud Packages in Oaky
Once packages are created in Opera Cloud, they must be mapped to Oaky deals.
Request Package Sync
If you add a new package in Opera Cloud:
Contact Oaky Support via chat or email at support@oaky.com
Provide the package code and package name (with posting attributes if available)
Our Connectivity team will trigger a sync so the package becomes available for mapping.
Map Packages in Oaky
Go to Hotel Settings → Integrations → Ohip 2-way Integration setting
Locate the package under the 2-way Room Upgrade or 2-way Service section
Enable the 2-way toggle for the relevant Oaky deal
Map the corresponding Opera Cloud package
Approval Options
After mapping, choose how guest requests are handled.
Automatic Approval (2-way)
Enable the 2-way toggle
Click Save changes
Guest requests are automatically approved and posted to Opera Cloud
Manual Approval (On-Demand / 1.5-way)
Enable Manual Approval
Hotel staff review and approve requests before posting to Opera Cloud