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Opera Cloud (OHIP) Integration Configuration Guide

Step-by-step instructions to configure Opera Cloud for the Oaky OHIP 2-way integration, covering OHIP access, business events, publishers, and package setup.

Darrel avatar
Written by Darrel
Updated this week

This guide walks you through the required Opera Cloud configuration to enable the Oaky – Opera Cloud OHIP 2‑way integration.

Overview of the Setup Process

The configuration consists of four parts:

Part 1

Basic OHIP Information

Part 2

External System, External Database, Business Events & Publisher

Part 3

OPERA Setup for Room Upgrade Package

Part 4

OPERA Setup for Service Package

Part 1: Basic OHIP Information

In this step, you’ll gather the essential Opera Cloud and OHIP details required to establish the integration.

There are two supported connection methods:

  • SSD

  • OCIM

Please follow only one method, based on your Opera Cloud setup.

Method 1: SSD Connection

The SSD method requires details from the chain administrator so Oaky can request an OHIP username and WSACCESS.

This is required only once per chain.

  1. Chain Code

    Click Select Location then change the location to Hub and copy the displayed Chain Code.
    ​

  2. Hotel Code

    Found at the top‑right corner of the Opera Cloud home page
    ​

  3. SSD URL
    This is the URL used to access the Opera Cloud Admin Panel.
    ​
    Steps:
    • Click the Main Menu icon (☰) on the top left corner
    • Go to Identity Management
    • A new window will open
    • Copy the URL shown in the address bar
    ​

  4. Trace Department ID
    Oaky sends upsell‑related notifications to one default trace department.
    • Only one department ID is supported
    • Common examples: FO (Front Office), RES (Reservations), REC (Reception)
    ​


    Please confirm which department should receive Oaky traces.
    ​

  5. BAR Rate Code
    Used by Oaky to calculate dynamic pricing for room upgrades.
    ​
    Requirements:
    • Must be a BASE rate
    • Cannot be a calculated, discount or derived rate (including dynamic base rate)
    • Examples: BAR, BARB, BARRO, BARDAILY

Method 2: OCIM Connection

With the OCIM method, the hotel or chain provides the details below. Oaky will request OHIP access via the OHIP Partner Developer Portal, and the chain admin will approve the request.

Please provide:

  • Home Region / Environment

  • Enterprise ID

  • Chain Code

  • Property Code

Part 2: External System, External Database, Business Events & Publisher

This section configures how Opera Cloud exchanges data with Oaky.

Create External System

  1. Go to Administration → Interfaces → External System
    ​

  2. Click New
    ​
    Fill in the following:
    • Code: OAKY1
    • Description: OAKY OHIP 2-Way Integration
    • Sequence: First available
    • Property: Select the correct property
    • Active: ✔ Checked
    ​
    ​If OAKY1 already exists, use OAKY1_<hotelcode> instead.
    ​

  3. Click Save
    ​

📺 Video tutorial:

Create External Database

  1. Go to Toolbox → System Setup → External Databases → New
    ​


    Fill in:
    • Code: OAKY1
    • Description: OAKY OHIP 2 Way Integration
    • External System: Select OAKY1
    • Property: Move the correct property from Available to Selected
    ​

  2. Click Save

📺 Video tutorial:

Configure Business Events

  1. Go to Administration → Interfaces → Business Events → Business Event Configuration
    ​

  2. Select:

    • External System: OAKY1

    • Module: As listed below

    • Business Event: As listed below

    • Data Elements: ALL
      ​

  3. Click Save
    ​

Repeat the steps for each Business Event listed below.
​

📺 Video tutorial:
​

Business Events Required for OAKY OHIP 2‑Way Integration


External System: OAKY

Module: AVAILABILITY

Business Event: SUMMARY TOTALS

Data Elements: *ALL*

Module: RESERVATION

Business Event: CANCEL

Data Elements: *ALL*

Business Event: CHECKIN

Data Elements: *ALL*

Business Event: CHECKOUT

Data Elements: *ALL*

Business Event: JOIN GUEST

Data Elements: *ALL*

Business Event: NEW RESERVATION

Data Elements: *ALL*

Business Event: NO SHOW

Data Elements: *ALL*

Business Event: SEPARATE GUEST FROM SHARE

Data Elements: *ALL*

Business Event: UPDATE RESERVATION

Data Elements: *ALL*

Module: RATE

Business Event: APPLY DAILY RATES

Data Elements: *ALL*

Business Event: DELETE DAILY RATES

Data Elements: *ALL*

Business Event: DELETE PRODUCT

Data Elements: *ALL*

Business Event: DELETE RATE HEADER

Data Elements: *ALL*

Business Event: DELETE RATE SET

Data Elements: *ALL*

Business Event: NEW PRODUCT

Data Elements: *ALL*

Business Event: NEW RATE HEADER

Data Elements: *ALL*

Business Event: NEW RATE SET

Data Elements: *ALL*

Business Event: RATE RESTRICTIONS

Data Elements: *ALL*

Business Event: UPDATE PRODUCT

Data Elements: *ALL*

Business Event: UPDATE RATE HEADER

Data Elements: *ALL*

Business Event: UPDATE RATE SET

Data Elements: *ALL*

Configure External System Publishers

Publishers subscribe to (receive) business event messages from another external system.

Steps:

  1. Go to Administration → Interfaces → Business Events → External Systems

  2. Select the external system

  3. Open the Actions (⋮) menu and select Publisher
    ​

  4. Click New
    Fill in:
    • Publisher: Select the originating external system
    • Property: Select the property
    ​

  5. Click Save

⚠️ Important: Subscriptions must be configured 2‑way for business events to sync correctly.
Example:

  • OAKY ➝ CRS

  • CRS ➝ OAKY

📺 Video tutorial:
​

Part 3: OPERA Setup for Room Upgrade Package

Follow the package creation and mapping steps outlined HERE.

Part 4: OPERA Setup for Service Package

Follow the package creation and mapping steps outlined HERE.

📺 Video tutorial for both room upgrade and service package creation in Opera Cloud:
​

If you have questions or run into issues during setup, please contact Oaky Support via chat.

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